Specialized technical support

Direct channels, defined response times, and a knowledge base to resolve issues without delay.

Contact channels
  • Email:
    info@catenatvs.com
  • Phone:
    +1 831 473 3651
  • Office:
    Carretera Duarte, San Fernando de Monte Cristi, Monte Cristi, 61704, Dominican Republic
SLA and response times
  • Critical (P1):
    response in < 1 hour
  • High (P2):
    response in < 4 hours
  • Normal (P3):
    response in < 24 hours
  • Low (P4):
    response in < 48 hours
Knowledge base

Check our FAQ section to resolve common issues without needing to open a ticket.

Go to FAQ
Secure network architecture

Infrastructure design with redundancy and end-to-end encryption

How to design a corporate network that supports large volumes of data without compromising security.

Read article
Cybersecurity audit

Vulnerability assessment and regulatory compliance

Guide to conducting effective audits on systems that manage sensitive audiovisual content.

Read article
Dedicated server management

Resource optimization and high availability

Strategies for managing servers that synchronize data in real time across multiple locations.

Read article
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